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30 October pub notice: what changes and what to put in writing

From 30 October 2026, employers can be liable for harassment of their staff by customers and other third parties, related to things like sex, race, disability, religion or age, unless they took all reasonable steps to prevent it. Employers must also take all reasonable steps to prevent sexual harassment. For a pub, that includes the people on the other side of the bar.

What the 30 October change means for a pub

The duty is about steps. A customer notice is one of the steps a pub can show it has taken, alongside a written policy, a staff briefing and a record of what happens.

If a tribunal upholds a sexual harassment claim and finds the duty was breached, it can increase compensation by up to 25%. The Equality and Human Rights Commission can take enforcement action against employers who don't take reasonable steps.

What a customer notice is for

A notice near the bar tells customers how staff should be treated. On its own it is not the whole answer. It works best as part of a short set of papers that put in writing the steps you've taken: policy, staff briefing, customer notice and a record sheet.

A notice pack written for small pubs

The Bay Admin pack is written for small pubs, cafés and hotels in England and Wales. It is built from the EHRC technical guidance and Acas advice, with every source linked.

It is print-ready. Fill in your venue's details and use it the same day. Law as at 13 October 2026.

30-day refund: reply to your receipt within 30 days of purchase for a full refund, no questions asked. This is on top of your legal rights.

Download the free sample pub notice and see exactly what you get before you buy.

Questions

What changes for pubs on 30 October 2026?

From 30 October 2026, employers can be liable for harassment of their staff by customers and other third parties, related to things like sex, race, disability, religion or age, unless they took all reasonable steps to prevent it. Employers must also take all reasonable steps to prevent sexual harassment.

Does the new duty cover harassment by customers?

Yes. From 30 October 2026, employers can be liable for harassment of their staff by customers and other third parties unless they took all reasonable steps to prevent it.

What can happen if a sexual harassment claim is upheld?

If a tribunal upholds a sexual harassment claim and finds the duty was breached, it can increase compensation by up to 25%.

Who can take enforcement action?

The Equality and Human Rights Commission can take enforcement action against employers who don't take reasonable steps.

Can I see the notice before I buy?

Yes. The free sample lets you see exactly what you get before you buy.

Questions about the pack: email [email protected].