Home Third Party Harassment Policy for Hospitality
Third Party Harassment Policy for Hospitality
A third party harassment policy sets out how a hospitality business will prevent and respond to harassment, including sexual harassment, of staff by customers, suppliers or other visitors. Since 26 October 2024 employers must take reasonable steps to prevent sexual harassment of their staff; from 30 October 2026 they must take all reasonable steps, and must not permit harassment of staff by customers and other third parties. See the EHRC guidance and Acas.
Define third parties and state the standard clearly
List the people who count as third parties in your business. These usually include paying customers, delivery drivers, suppliers and contractors who visit the site. State in plain words that harassment of staff by any of them, sexual or related to age, disability, race, religion or belief, sex, sexual orientation or gender reassignment, will not be tolerated. Explain that staff should report it and that the business will act. Keep this section short.
Set out reporting and response steps for third party incidents
Describe how a staff member reports something that happens with a customer or visitor. Name who they tell first and what information to include. Outline the response, such as a manager speaking to the third party, asking them to stop or ending the interaction. Note that the response will be recorded. This shows the practical steps you have taken.
Communicate the policy to third parties and staff
Share the key points with staff during induction and briefings. Display a short version near entrances or service points so customers can see the standard. Include a line in supplier contracts or delivery instructions if you use regular third parties. Review the wording once a year or after an incident. Clear communication supports the preventative duty.
Review and update the policy
Look at the policy at least annually. Check whether it still covers the third parties you deal with and whether the response steps worked in practice. Ask staff if the reporting route is clear. Update it if your business changes, for example if you start outdoor service or use more contractors. Keep a note of the review date.
FAQ
Does the policy need to cover every type of third party?
Cover the ones most likely to interact with your staff, such as customers and regular suppliers. You can add others if they become relevant.
What if a third party refuses to accept the standard?
You can end the interaction or decline further service or supply. Record the decision and the reason.
Take the free 8 question quiz to check your current approach.
The Harassment Duty Kit at £79 includes practical templates and checklists for small hospitality businesses.
Not legal advice.