Home Harassment Policy for a Small Hotel
Harassment Policy for a Small Hotel
A harassment policy for a small hotel sets clear rules so staff know what is not acceptable from colleagues or guests. Since 26 October 2024 employers must take reasonable steps to prevent sexual harassment of their staff; from 30 October 2026 they must take all reasonable steps, and must not permit harassment of staff by customers and other third parties. See the EHRC guidance and Acas.
Write a short policy that names the hotel risks
Start with situations in a small hotel. Housekeeping staff may work alone in rooms. Night staff can face late arrivals. Reception deals with guests who have been drinking. Note these in the policy. State that sexual harassment is not accepted from anyone, including guests. Explain that staff can report concerns to the owner or a named second person. Say what happens next, such as speaking to the guest or offering support. Keep the document short. Give every new starter a copy on their first day and ask them to confirm they have seen it.
Brief the team before busy periods
Hold a short talk with staff before weekends. Remind them of the policy and how to handle a guest who makes comments. Agree a simple signal so a colleague can step in. Make sure night staff know who is available by phone. Record the date of each briefing and who was present.
Set clear expectations for guests
Place a short notice at reception and in rooms that states the hotel does not accept harassment of its staff. Use plain language. Train reception to explain the notice calmly if asked. If a guest continues after a warning, decide in advance whether you will ask them to leave. Note any such decision in the guest record so the next shift knows.
Review after an incident or every six months
When something is reported, note what was said, what you did, and whether the staff member felt supported. Look for patterns, such as particular times or rooms. Update the policy if the notes show a gap. A short written review every six months keeps the policy current.
Frequently asked questions
Does the policy need to cover guests as well as staff?
Yes. From 30 October 2026 employers must not permit harassment of staff by guests and other third parties. Your policy should say how you will respond when a guest behaves in a way that harasses staff.
Can I use a template from another hotel?
A template can be a starting point, but you must adapt it to the risks in your own building and team. A generic document that does not match how you work is less useful.
Take the free 8 question quiz to check your readiness.
The Harassment Duty Kit at £79 gives you ready to use documents for a small site.
Not legal advice.